Bristol Park & Fly

Welcome to www.bristolparkandfly.com. This website is owned and operated by Perry & Patel Limited trading as Bristol Park & Fly.

This privacy policy sets out how www.bristolparkandfly.com uses and protects any information you give www.bristolparkandfly.com when you use this website.

www.bristolparkandfly.com is committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

www.bristolparkandfly.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

What information do we collect?

We collect information from you, such as name, address, car details, email address and phone number, when you make a reservation for one of our services. This information helps us provide the service you require and to record your transaction for accounting purposes as required by HRMC. When you use our website we collect information about how you use the site. This helps us to make our website easier to use and the content more useful.

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry & exit points and number of page views)
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
Information that you provide to us for the purpose of subscribing to our email and SMS notifications and/or newsletters (including name, car details, flight details, email address, and telephone number)
Information about how you interact with our emails and SMS (including opens, clicks and preference information)
Any other information that you choose to send to us

Cookies and Analytics

We use cookies and analytics technologies to gather usage and performance information about our web pages. This information helps us analyse our website usage and web page performance.

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both session cookies and persistent cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information; their privacy policy is available here.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools ⇒ Internet Options⇒ Privacy ⇒ Block all cookies, then using the sliding selector.

Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Using Your Personal Information

If you sign up for marketing, we'll use your information to make that marketing relevant. Information about your use of our website will help us make the website better.

Personal information submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your information to:

Administer the website
Improve your browsing experience by personalising the website
Enable your use of the services available on the website
Send you goods purchased via the website
Send statements and invoices to you, and collect payments from you
Send you general (non-marketing) commercial communications
Send you email notifications which you have specifically requested
Send you our newsletter and other marketing communications relating to our business, where you have specifically agreed to this (you can inform us at any time if you no longer require marketing communications)
Deal with enquiries and complaints, made by you, relating to the website

Where you submit personal information for publication on our website, we will publish and use that information in accordance with the license you grant to us.

We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.

Disclosures

We won't sell or rent information about you.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose information about you:

To the extent that we are required to do so by law
In connection with any legal proceedings or prospective legal proceedings
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

International Information Transfers

Some of the companies we work with are based outside the EU which means they have different data protection laws and policies. We only work with companies who we trust to keep your information safe and we share the minimum amount of information necessary to provide our services.

Security of Your Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We continually adapt our security measures in line with technological progress and developments.

We will store all the personal information you provide on our secure (password protected and firewall protected) servers.

Email Policy

We send emails to customers and subscribers. You control what communications you receive and can unsubscribe from marketing at any time by using the link in the email received. Customers will still receive important information, alerts and notices relating to their account.

Bristol Park & Fly maintains a strict opt-in policy in regard to its email communications. We only send email to individuals who have subscribed or as part of an ongoing relationship we have with an individual or business.

Your right to control what communications, if any, you receive from Bristol Park & Fly is important to us. The information below will assist you in understanding the different subscription options you have, and how you can notify us of changes in the communications you wish to receive or to unsubscribe in general.

Though we may include announcements from partners or other third parties in some communications, we do not provide email addresses to third parties.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@bristolparkandfly.com for review.

Changing your subscription preferences

You can update your communications preferences at any time by following the convenient links located at the bottom of our emails. Requests submitted in this manner are processed and effective immediately.

You may email info@bristolparkandfly.com with your unsubscribe request. Please be aware that unsubscribe requests submitted in this manner will take longer to process and will not be effective immediately.

Other email notifications

The following types of communications do not have the unsubscribe option due to the nature of the subject matter.

Transactional emails

This includes acknowledgement of information requests, transactional information, refunds and alterations to the transaction.

Service updates

Service Update Details of critical service and performance issues with Bristol Park & Fly. These communications will be infrequent.

Privacy policy updates

If we intend to make changes to our privacy policy which are relevant to, or impact upon, you, or are about fundamental changes to the nature of the processing, we will email you in advance detailing these changes.

Customer support incidents and responses

You will only receive these email responses in reply to specific support requests, or in response to technical issues.

Third party mailings

Occasionally, we may contract with a third party to communicate on Bristol Park & Fly’s behalf to the third party’s contacts. We do not collect your email address or contact information from this third party, and we do not have access to their mailing list.

Tracking

When we send you emails, we may include a tracking image and web analytics code to allow us to determine the number of people who have interacted with our emails. When you click on a link in an email, we may record this individual response to allow us to customise our offerings to you. This tracking collects only limited information such as web page viewed, time and date.

Privacy Policy Amendments

This privacy policy will be updated from time to time and the latest version will always be on our website. If significant changes are made which may impact you, we will also notify these changes in advance via email.

Your Rights

Right to access

You may instruct us to provide you with any personal information we hold about you by emailing your request to info@bristolparkandfly.com or by writing to us at: Compliance Services, Bristol Park & Fly, Bristol Park and Fly 1 Ashford Road, Redhill, Bristol. BS40 5TH.

Right to object to direct marketing

You may instruct us not to process your personal information for marketing purposes by email at any time by using the unsubscribe link in a marketing email you receive or by emailing info@bristolparkandfly.com with your request.

Right to update or correct information

Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing info@bristolparkandfly.com

Right to be forgotten

You have the right to ask us to delete the personal information that we have about you by emailing info@bristolparkandfly.com

Retention of personal information

We will retain your information for the period necessary for the purposes for which the data was collected or for which it is to be processed further, whichever is the longer.

Business Transfers

In the event of a sale, merger, consolidation, liquidation, reorganization, or acquisition, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

Third-party Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information Controller

The information controller responsible for our website is Perry & Patel Limited, a private limited company with the Registrar of Companies for England and Wales, with a registered address at 1 Ashford Road Redhill Bristol BS40 5TH. Registration Number: 11248552.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact info@bristolparkandfly.com or write to: Compliance Services, Bristol Park & Fly, Bristol Park and Fly 1 Ashford Road, Redhill, Bristol. BS40 5TH.

The reasons why we are storing candidate data

The data we collect about you is used in many ways

As part of the service we offer we require certain information for security.
We may use your data to analyse our services and use this data to improve our services.
We store data in our reservation system so that we can give you the right service requirements when you arrive on our premises
If you have opted in to marketing, we may also use your data to send you promotional marketing offers or update you on our services and ay changes in the business.

Security and Storage

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us using our contact form.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, email us using our contact form.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible and we will promptly correct it.

Privacy Policy